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Refund & Cancellation Policies on Astrology Websites
1. Personalized Services (Consultations, Reports, Rituals):
- Non-Refundable: Due to the personalized nature of these services, once rendered or initiated, they are typically non-refundable.
- Cancellation Window: Some platforms may allow cancellations within a specified time frame (e.g., 24 hours) before the service is rendered.
- Conditions for Refunds: Refunds may be considered if the service was not delivered as promised or if there were technical issues during the session.
2. Digital Products (Reports, Articles, Calculators):
- Final Sale: All sales of digital astrology reports and services are usually final. Once an order is placed and payment is confirmed, it cannot be canceled or refunded.
- Exceptions: In rare cases, if the product is not delivered due to technical issues on the provider’s part, they may offer a credit or re-attempt delivery, but this does not constitute a right to a refund.
4. Refund Process:
- Request Submission: Customers are usually required to contact customer support within a specified time frame (e.g., 7 days) from the date of the transaction.
- Evaluation: Refund requests are typically evaluated by an audit team, and their decision is final.
- Processing Time: If approved, refunds may be processed and credited within 5-7 days in bank account
5. Non-Refundable Items:
Used Services: Once a service has been availed, no refund shall be made, regardless of its duration or outcome.